I bridge the gap between HR strategy and enterprise technology. With 24+ years of progressive experience across EXL, Deutsche Bank, and Accenture, I lead HR technology, AI transformation, and shared services — turning complex HR operations into intelligent, scalable, future-ready ecosystems.
"Technology can enable Transformation — but only Mindset can sustain it."
— Rakesh Kumar, Leadership PhilosophyAs Vice President Level 2 at EXL, I lead HR technology, AI transformation, and HR shared services with a focus on advancing digital HR operations. With over a year in this role, I collaborate with teams to implement forward-thinking strategies that align technology with human resources, optimizing processes and driving innovative solutions.
With more than 18 years at EXL, I have contributed to digital HR transformations and the delivery of effective, cost-efficient solutions aimed at enhancing employee experiences. My expertise in HR technology and AI tools supports the mission to deliver seamless operations and impactful results for the organization.
My current focus spans Oracle HCM Implementation, embedding AI in the flow of work, and building AI solutions through Microsoft Copilot. Prior to this role, I served as VP – Head of Digital HR Operations and HR Transformation at EXL for over six years, delivering innovative, cost-effective solutions to enhance employee experience.
My career milestones include serving as AVP at Deutsche Bank (Jaipur), leading end-to-end Reporting & Analytics — HR MI data strategy, predictive modeling, and Cognos self-service enablement — and as a Process Analyst at Accenture (Bengaluru) in HR Shared Services. My career began in 2001 at Genpact, processing insurance policies for a US client in Long Term Care.
🏆 Read: 2026 Global Recognition Award — Business Insider →Recognized globally for measurable contributions in HR technology and high-impact AI transformation. Awarded for Innovation in AI-Driven Advancement in Enterprise HR Technology on the world stage.
I led teams that achieved a significant 40% efficiency improvement in HR shared services, reducing support costs substantially through intelligent automation and workflow standardization.
I have deep knowledge of 100+ AI tools and have successfully delivered multiple AI projects across enterprise HR functions, backed by professional AI certifications and proven real-world implementation results.
Over 18 years of continuous contributions at EXL (NASDAQ: EXLS) — spanning roles from AVP to VP Level 2, I have driven digital HR transformation, shared services excellence, and cost-efficient delivery that enhances the employee experience at scale.
My executive leadership spans EXL Service, Deutsche Bank, and Accenture — delivering impactful HR transformation across global financial services and professional services environments.
I bring over two decades of deep expertise in payroll strategy, compliance, and governance — ensuring data integrity, regulatory adherence, and operational accuracy across large-scale, multi-region workforces.
Speaking requests, industry insights, advisory & global recognition enquiries welcome.
Open for Global Engagement
Available for Speaking Requests, Industry Insights, and Advisory Engagements on AI-powered HR transformation, shared services, and enterprise HR technology strategy.